Detailed steps for applying the claim

Where to submit a claim request with Green Shipping Protection?

Customers can access Seel Resolution Center to submit a claim request from either the tracking page in store, or the policy confirmation email:

The Tracking Page

The Policy confirmation email sent by Seel

Resolution Center

Customers can also directly visit https://resolve.seel.com/17track to access the Resolution Center. In that case, they'll need to manually fill in their email address and Green Shipping Protection policy ID (or order ID) to log in the Resolution Center before they can file a claim.

How to submit a claim request with Green Shipping Protection?

Step1: Log in Seel Resolution Center

*Recommend logging in by the tracking page or the policy confirmation email sent by Seel.

Step2: After logging in , choose the issue type

Flow of submitting a claim for delay

Flow of submitting a claim for damage:

To file a damage claim, customers need to upload photos as proof of damage. They can read the help article via the link if they have questions about what to upload. They can also leave comments or notes if necessary.

Flow of submitting a claim for loss:

Customers may upload the supporting docs based on what they have, and leave notes or comments if necessary.

Supporting docs required to qualify for a claim

Supporting docs required for a claim of damage:

When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for a claim of damage, the following supporting documents are required :
1）Clear photo(s) of the carrier packaging and product package (if applicable)
2）Clear photo(s ) of how the item(s ) are damaged

Here are some examples:

*( Product package damaged , liquid leaked)

The payout amount for damage is determined by the evaluation results , up to 100% of the purchased value, depending on how the damage affects the usability of item(s) .Note that damage in packaging without affecting the item(s) inside, and clear pre- shipment item defects ( e .g . , loose threads) are not covered. The supporting documents you provide will directly affect our evaluation . Please make sure to provide detailed evidence to facilitate your resolution process .

Supporting docs required for a claim of loss：

a. If the shipment is marked by the carrier as "lost ", or domestic shipments that haven 't shown a "delivery " scan 30 days after shipment (or international shipment that hasn't shown "delivery " scan 60 days after shipment), you don’t need to provide any additional proof.

b. If the shipment has shown a "delivery " scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package , we might need one of the following as the supporting document to qualify for a claim of loss:

Police report
Security footage
Carrier letter
Written documentation from an authority/leasing office detailing the incident

For scenario"b", if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.

Supporting docs required for a claim of delay:

No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.

Payout options

Seel supports payout in one of the following four options.

PayPal: Supports multi-currency transfers. Funds arrive instantly once the claim is
approved.
Venmo: Supports USD transfers, funds arrive instantly once the claim is approved
Direct deposit: Supports USD transfers via US bank account ACH transfer, takes 1-3 business days to arrive. This option is only available for transactions in USD
Tremendous: customers will receive their payout in the form of a virtual visa card.

Customers can choose how they'd like to receive their payout the in last step of claim
submission