Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to cancel your order. Please note that we cannot make cancellations for shipped orders.

Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to modify your order. Please note that we cannot make any changes for shipped orders.

We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.

Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Pay With Credit Card:
Florasis does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.

Pay With Gift Card:
You may enter the gift card number when you are checking out. The amount will be deducted from the gift card. If the payable balance is more than the balance on the gift card, you may select other payment methods to pay for the remaining amount.
If an order is paid by a gift card and a refund was requested, the portion paid by the gift card will be returned to the gift card.

Pay With Discount/Event Coupons:
To use your Gift Card or Discount/Event Coupons, simply check the applicable box during the checkout process on florasis.com.

Kindly note normally coupons have an expiration date and minimum order amount restrictions. It depends on special circumstances when coupons were earned. No restrictions on the application of a Gift Card.

The gift card can be combined with any other discount/event coupons when you place the order. However, discount/event coupons cannot be applied together in one order.

In this case, you can check the following:
1. Is your coupon/reward still valid?
2. Are you meeting the minimum spending requirements?
For example, if a coupon is only valid for items over USD100, but the total item value is only USD90, you can’t use the coupon code.

All products are dispatched from China warehouse.

Please refer to the link below to check if we ship to your country:
https://florasis.com/policies/shipping-policy

We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.

Florasis store orders ship quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out because the freight cannot be recalculated and collected.

You can calculate a delivery estimate by taking the processing time of your order and adding the shipping time based on the shipping country/region you've chosen.

Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)

We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.)

If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 21 business days, but your package may be delayed by customs clearance, or it may just be lack of scanning. If it has been more than 21 business days after dispatching, please contact our customer service team as soon as possible.

International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value. You can check local custom duty and policy by visiting your local custom/custom website.

In this case, please contact the post office for more information. You can also check your mailbox, the porch, garage, doors and other locations where the package could be placed. And check with anyone who might have retrieved the package such as your family or neighbors. Sometimes postman delivers order to your neighbors.

If you’re still unable to locate the package, please contact our customer care service@florasis.com

We can assure that any product purchased from florasis.com or any of our official operated e-store is a genuine! Please check our official sales channels page for all authorized channels. If you see a product online or in-store that you suspect is a counterfeit or replica please send all information to support@florasis.com. Please include images of the referenced product & the location where you found it.

Limited edition items that go out of stock may be permanently out of stock. For those are not limited edition, they usually get restocked around 1-4 weeks. You can sign up to be notified once it's back in stock.

Florasis cannot guarantee that any ingredients or products were produced in an allergen free environment, you can find the full ingredient list for each product in our product page.
If you suffer from severe allergy to our products, please go to hospital as soon as possible and contact our customer service team service@florasis.com for further assistance.

You can freely unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.

Your email host may define the emails as spam mails. In this case, please add florasis.com to your email address book.
Make sure you offer us correct email address and accept our newsletter.

If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. If need more help, please contact Customer Service atservice@florasis.com

If you want to close your account and remove your account information permanently, please contact our customer service.

The Florasis Rewards Program is our membership system that allows you to earn points as you shop and redeem them for exclusive offers, unique rewards, and other beauty benefits.

The Florasis Rewards Program is open to adults (minimum 18 years old). You can only register one account per email.

The program is free to join (no purchase required) and you will automatically become a member when you create a Florasis account. Please make sure your email address is valid.

Create a free Florasis account on florasis.com. You will automatically become a member upon signing up.

Yes, you ou can get points on your history purchase.  If you think the points are wrong, please feel free to contact our service team.

Sign into your account and go to your account settings. Under "Florasis Rewards" on the left, click "My Status" to view your points.

You'll automatically earn points with every purchase made on florasis.com. Other way to earn points include: • Follow us on social media (Instagram, Twitter, Facebook) and earn +10 points per follow.• Subscribe to our newsletters for +10 points.• Leave a product review for +15 points.We will introduce more ways to earn points in the future, so stay tuned!

Points are valid for 12 months (365 days) from the day you sign up for the Florasis Rewards Program. All points will be reset to zero on your sign up anniversary. All coupons have individual expiration dates. Please use your points and coupons within the validity period.

When you return a product or cancel an order, the points earned on those products and orders will also be returned. Any used coupons will be readded to your account. If a coupon hasn't been returned to your account, please contact us at service@florasis.com so we can readd them for you.  

To update or modify your account information, go to your account settings and under "Profile" click "Account" to update or modify your information.To close your account, please contact us at service@florasis.com. We will close your account and your order history and points will be permanently cleared.

Click "Forgot password?" on the login page and follow the password reset instructions. You will need access to the email you signed up with to complete the password reset process.  

If you close your account, you will no longer be a member and your points and rewards will be deleted.

Please double-check your points history to make sure your purchases and points add up. If there are any discrepancies, please contact us at service@florasis.com.

Points and rewards cannot be shared or used by anyone other than the account holder. They also cannot be combined with other points earned by other customers.