Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to cancel your order. Please note that we cannot make cancellations for shipped orders.

Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to modify your order. Please note that we cannot make any changes for shipped orders.

Florasis makes it easy for everyone to check his/her orders. There are 2 ways for your reference:

1. After placing the order successfully, you will receive an order confirmation email, order status can be checked from the email;
2. Sign into your florasis account and click on "My Orders", you will be able to view all your orders and the current status of each order.

If you experience any issues when checking your order status, please reach out to Customer Service

Our Store offers the Green Shipping Protection service buying option on the cart page for every customer.

If you bought the Green Shipping Protection service when you placed the order in our store, you can directly submit a claim request by following the steps below.

If you haven't bought this service before, please contact us via service@florasis.com.

Lost：
Situation 1
I haven't received my packages even though the tracking info shows "Delivered”.

Situation 2
My packages are stolen.

Situation 3
I haven't received it for over 60 days.

Damage：
The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.,

Delay：
For domestic packages not delivered before the 30th day following order fulfillment

For international packages not delivered before the 60th day following order fulfillment are considered lost.

You can access the Seel Resolution Center to submit a claim request from either the tracking page in-store or the policy confirmation email:

• The Tracking page
• The Policy confirmation email

Learn More

Seel will process your application within 48 hours and if there is no response within that time, feel free to contact us via service@florasis.com.

You can reach out to service@florasis.com for more details.

We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.

Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Pay With Credit Card:
Florasis does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Klarna is an alternative payment method that allows you to split your purchase into multiple payments with no interest if you pay on time and no credit agreement. To learn more about Klarna and manage your Klarna account please visit www.klarna.com. Florasis accepts Klarna as an alternative payment method for customers residing in the following countries.

Klarna Pay Later
Germany, The Netherlands, Austria, Belgium, Switzerland, Sweden, Finland, Norway, Denmark, the United Kingdom, and the USA.
Klarna Pay in 3 and Pay in 4
The Netherlands, Denmark, Spain, Italy, the United Kingdom, and the USA.
Klarna Pay Now
Germany, The Netherlands, Austria, Belgium, Switzerland, Sweden, Finland, Norway, Denmark, Spain, Italy, the United Kingdom, and the USA.

All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.

The gift card can be combined with any other discount/event coupons when you place the order. However, discount/event coupons cannot be applied together in one order.

In this case, you can check the following:
1. Is your coupon/reward still valid?
2. Are you meeting the minimum spending requirements?
For example, if a coupon is only valid for items over USD100, but the total item value is only USD90, you can’t use the coupon code.

All products are dispatched from China warehouse.

Please refer to the link below to check if we ship to your country:
https://florasis.com/policies/shipping-policy

We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.

Florasis store orders ship quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out because the freight cannot be recalculated and collected.

You can calculate a delivery estimate by taking the processing time of your order and adding the shipping time based on the shipping country/region you've chosen.

Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)

We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.)

If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 21 business days, but your package may be delayed by customs clearance, or it may just be lack of scanning. If it has been more than 21 business days after dispatching, please contact our customer service team as soon as possible.

International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value. You can check local custom duty and policy by visiting your local custom/custom website.

In this case, please contact the post office for more information. You can also check your mailbox, the porch, garage, doors and other locations where the package could be placed. And check with anyone who might have retrieved the package such as your family or neighbors. Sometimes postman delivers order to your neighbors.

If you’re still unable to locate the package, please contact our customer care service@florasis.com

For any reason, if you would like to reject the package while the parcel is under the shipping process, you will need to wait until you receive the package in hand before making a return request.

If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment. Details for customer's personal reason:

* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls
* Customer refuses to accept package/ complete customs clearance
* Didn't collect package by the deadline

We can assure that any product purchased from florasis.com or any of our official operated e-store is a genuine! Please check our official sales channels page for all authorized channels. If you see a product online or in-store that you suspect is a counterfeit or replica please send all information to support@florasis.com. Please include images of the referenced product & the location where you found it.

Limited edition items that go out of stock may be permanently out of stock. For those are not limited edition, they usually get restocked around 1-4 weeks. You can sign up to be notified once it's back in stock.

Florasis cannot guarantee that any ingredients or products were produced in an allergen free environment, you can find the full ingredient list for each product in our product page.
If you suffer from severe allergy to our products, please go to hospital as soon as possible and contact our customer service team service@florasis.com for further assistance.

The safety of our consumers is our highest priority. Florasis is encouraging the use of alternatives and the elimination of such animal testing. We are the advocates and doers of banning animal tests on cosmetics and Unless required by law, we do not test any products on animals.

You can freely unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.

Your email host may define the emails as spam mails. In this case, please add florasis.com to your email address book.
Make sure you offer us correct email address and accept our newsletter.

If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. If need more help, please contact Customer Service atservice@florasis.com

If you want to close your account and remove your account information permanently, please contact our customer service.

By registering an account, you can get exclusive shopping offers, new product launches, special sampling programs etc. We respect your privacy. We always keep you personal information legally.

The Florasis Rewards Program is our membership system that allows you to earn points as you shop and redeem them for exclusive offers, unique rewards, and other beauty benefits.

The Florasis Rewards Program is open to adults (minimum 18 years old). You can only register one account per email.

The program is free to join (no purchase required) and you will automatically become a member when you create a Florasis account. Please make sure your email address is valid.

Create a free Florasis account on florasis.com. You will automatically become a member upon signing up.

Yes, you can earn points on your purchase history. If you believe there is an error with the points, please don't hesitate to contact our customer service team: service@florasis.com.

Sign into your account and go to your account settings. Under "Florasis Rewards" on the left, click "My Status" to view your points.

You'll automatically earn points with every purchase made on florasis.com. Other way to earn points include: • Follow us on social media (Instagram, Twitter, Facebook) and earn +10 points per follow.• Subscribe to our newsletters for +10 points.• Leave a product review for +15 points.We will introduce more ways to earn points in the future, so stay tuned!

Points are valid for 12 months (365 days) from the day you sign up for the Florasis Rewards Program. All points will be reset to zero on your sign up anniversary. All coupons have individual expiration dates. Please use your points and coupons within the validity period.

When you return a product or cancel an order, the points earned on those products and orders will also be returned. Any used coupons will be readded to your account. If a coupon hasn't been returned to your account, please contact us at service@florasis.com so we can readd them for you.  

To update or modify your account information, go to your account settings and under "Profile" click "Account" to update or modify your information.To close your account, please contact us at service@florasis.com. We will close your account and your order history and points will be permanently cleared.

If you close your account, you will no longer be a member and your points and rewards will be deleted.

Points and rewards cannot be shared or used by anyone other than the account holder. They also cannot be combined with other points earned by other customers.

Please visit our help center or contact us at service@florasis.com. We promise to get back to you as soon as possible.